Support

WE READ EVERYTHING. WE REPLY TO MOST OF IT.

Fastest route: hello@tocktopus.com. Tell us the phone, the app version — it is on the start screen — and what happened. That is usually enough to find it.

I paid and it is gone

Open the app, go to the skins sheet and use Restore purchases. Make sure the phone is signed in to the same Apple or Google account you bought with — a different account is the reason nine times out of ten. If it still does not come back, email us with the store receipt and we will sort it.

Cancelling Plus

Subscriptions live in your store account, not in the app, so that is where they end.

• iPhone: Settings → your name → Subscriptions → Tocktopus → Cancel.
• Android: Play Store → profile → Payments and subscriptions → Subscriptions → Tocktopus → Cancel.

Deleting the app does not cancel anything. You keep Plus until the period you have paid for runs out.

Refunds

The store took the payment, so the store issues the refund: Apple at reportaproblem.apple.com, Google through Play. If they say no and you think that is wrong, tell us — we cannot overrule them, but we can sometimes help.

The click sounds late or uneven

Almost always Bluetooth. Wireless headphones add a delay of their own that no app can remove; wired or the phone's own speaker is the honest reference. Battery savers can also throttle audio — if the beat is fine plugged in and drifts on battery, that is the cause.

Tell us something

Feature requests, bug reports, a skin you want to see, a sound that is missing. Skin pitches are genuinely welcome and several of the ones in the app started as somebody's idea.

Privacy and legal

Privacy questions: privacy@tocktopus.com. The privacy policy and the terms are both short enough to actually read.